Who We Are

Little Lives First Aid Ltd registered at The Gables, Netherley, Stonehaven, Aberdeenshire. AB39 3QN

Our Commitment to Your Privacy

Your privacy and security are very important to us. We have put in place all reasonable technical, security and procedural controls to protect your personal information and will never release your personal details to any outside company for mailing or marketing purposes.

Information We Collect

When you get in touch with us, either online, by email or phone call, we collect certain personal information from you, for example: your name and email address. Occasionally, we may request your phone number if you have booked a course so that we can contact you regarding any potential issues. We may also ask for your address for invoicing purposes or if carrying out a course in your home
Any third party we use, such as our awarding body Qualsafe complies with current legislation and is under strict obligation to keep your personal information private. Little Lives First Aid does not store any credit card information.

How We Use Your Information

We use your information to process your order, request payment and keep records to enable us to give follow up customer service if requested by you.
If you have opted to receive marketing emails from us; or have requested to be kept informed of future courses and events, then we may contact you occasionally via email. However, please note that if you inform us that you no longer wish to receive information from us, your details will be removed from our database

How We Store Your Information

We store your information on our Database, which is held on secure servers.  Our service provider who own these also complies with current GDPR legislation.

How Long We Keep Your Personal Information

We will keep your personal information for as long as you are a customer of Little Lives First Aid or if you request to keep updated about future courses.
We may also keep your personal information for up to 3 years to enable us to:
Respond to questions or complaints about your purchases
To maintain records according to legal requirements

Your Rights

You have the right to access any personal information we hold about you.
If you feel that we should no longer be using your personal information, you can request that we erase it. When we receive your request, we will confirm that your personal data has been deleted or tell you why it cannot be deleted if there are legal reasons why we need to keep your personal data stored.
If you no longer wish to receive marketing emails from us, please email unsubscribe to: francesca@littlelivesfirstaid.co.uk